Some years ago when I needed to replace my windows and being the tech savvy person that I am, I resorted to use the internet to look for a replacement window company. I used a search engine to find one online using one of those “find it all sites”.

I sent them and requested for a quotation. I had no idea then that it was necessary to have them come over and do in-home consultation. It took them about four days to respond and asked that I supply some details about my home. I should have seen the signs right there but being naïve I sent the details.

After a couple of days they sent me a quotation and I was excited. I was happy that this internet thing really works. I just had a few queries with the quote, nothing terrible just routine questions. I looked up their number on the quote and gave them a call.

Here is is when the real problems started. They kept refering me to one person after another until I got fed up. When I finally talked to someone they informed me the quote was a standard one – they would have to come my place for an actual one.

They didn’t show up on the agreed date and when I called them up they were hardly apologetic at all. They went on about how busy they were and what time of the year it was and so on.

This was when I realized that I was not getting anywhere with these guys and I cancelled the deal.