In these days of super efficiency, support workers who can mend computers and networks, along with giving regular solutions to users, are vital in every part of industry. As we get to grips with the multifaceted levels of technological advances, growing numbers of IT professionals are needed to run the smooth operation of functions we rely on.

One thing you must always insist on is proper direct-access 24×7 support via dedicated instructors and mentors. Far too often we see trainers who only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later (but not weekends usually).

Look for training with proper support available at all hours of the day and night (irrespective of whether it’s the wee hours on Sunday morning!) Ensure you get direct access to tutors, and not simply some messaging service that means you’re constantly waiting for a call-back during office hours.

The very best programs opt for an online access 24×7 package combining multiple support operations over many time-zones. You will be provided with a single, easy-to-use interface that accesses the most appropriate office any time of the day or night: Support when it’s needed.

Never make do with less than you need and deserve. Direct-access round-the-clock support is the only way to go with computer-based training. Maybe burning the midnight-oil is not your thing; but for most of us, we’re at work while the support is live.

Most trainers typically provide mainly work-books and reference manuals. Obviously, this isn’t much fun and not a very good way of achieving retention.

Studies have consistently shown that becoming involved with our studies, to utilise all our senses, is proven to produce longer-lasting and deeper memory retention.

The latest home-based training features self-contained CD or DVD materials. By watching and listening to instructors on video tutorials you’ll learn your subject via the expert demonstrations. Knowledge can then be tested by utilising the practice lab’s and modules.

Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.

Avoiding training that is delivered purely online is generally a good idea. Always choose CD or DVD based study materials where offered, as you need to be able to use them whenever it’s convenient for you – it’s not wise to be held hostage to your internet connection always being ‘up’ and available.

Ask almost any capable consultant and you’ll be surprised by their many terrible tales of students who’ve been sold completely the wrong course for them. Stick to a skilled advisor who digs deep to find out what’s appropriate to you – not for their paycheque! It’s very important to locate the right starting point of study for you.

Often, the training start-point for a person with a little experience can be massively different to the student with none.

Where this will be your first attempt at IT study then it may be wise to cut your teeth on user-skills and software training first.

Watch out that all exams you’re studying for are recognised by industry and are bang up to date. The ‘in-house’ certifications provided by many companies are often meaningless.

The top IT companies such as Microsoft, CompTIA, Adobe or Cisco each have globally approved skills programs. These heavyweights will ensure your employability.

(C) Jason Kendall. Visit LearningLolly.com for quality information. Network+ Course or www.computer-networking-courses.co.uk.